phdream16 Privacy Policy

When you register and usephdream16, we collect certain personal information that is necessary to operate the platform safely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos so that deposits and withdrawals can be processed accurately. When you use the platform from your mobile browser, we may collect device information, IP address, and session data to help us detect unusual activity and keep your account secure. All information collected is limited to what is genuinely needed — we do not ask for data that has no direct purpose in operating your account or fulfilling our legal obligations in the Philippines.

The personal data we hold is used exclusively to provide and improve the phdream16 platform experience for Filipino players. Your identity information is used to verify your account, prevent fraud, and comply with anti-money laundering requirements that apply to online gaming operators in the Philippines. Transaction data is used to process your deposits and withdrawals in Philippine pesos and to maintain accurate account records. Session and device data helps us monitor for suspicious login attempts and protect your account from unauthorised access. We may also use your contact details to send you important account notifications, such as security alerts or updates to this Privacy Policy — we do not send unsolicited promotional messages without your consent.

phdream16 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary for them to perform their specific function. All third-party partners are required to handle your data securely and in accordance with applicable Philippine privacy law. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by law or in response to a valid legal request. Outside of these limited circumstances, your personal data stays within the phdream16 platform environment and is not shared with any outside party.

Your personal information is stored on secure servers with access restricted to authorised personnel only. We use industry-standard encryption and security protocols to protect data both in transit and at rest, reducing the risk of unauthorised access or data breaches. Account passwords are stored in hashed form and are never visible to our team in plain text. We regularly review our security practices to ensure they remain effective against evolving threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and as quickly as practically possible.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data in certain circumstances. You may also object to specific types of data processing or request that we restrict how we use your information while a concern is being resolved. To exercise any of these rights, please contact our support team using the details provided on the FAQ page. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine law.

We retain your personal information for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory, and financial record-keeping obligations. Transaction records and identity verification documents may be kept for a minimum period as required by Philippine gaming and anti-money laundering regulations. Once the applicable retention period has passed and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. If you close your account, we will begin the data retention review process and inform you of the expected timeline for deletion where applicable. You may contact our support team at any time to ask about the retention status of your specific data.

phdream16 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your account and data options.